When you make a purchase or create a customer account on our site, as part of our buying and selling process, we collect the personal information that you provide to us and which is necessary to prepare and deliver your package to you, such as your name, address and email address, postal address and telephone number.

This order data is transmitted to our logistics service providers who prepare and transport the package to your home as well as to the carriers.

When you browse our site, we automatically receive your computer's Internet Protocol address (IP address), which allows us to obtain more details about the browser and operating system you are using. Additionally, data may be stored in or retrieved from your browser, usually in the form of cookies. They collect information about you, your preferences or your device and browser. They are generally established as a response to actions you have performed which constitute a request for services (e.g. order).

If you have decided to subscribe to the PANACEA FAMILY newsletter by email (via the form on our site or by checking the corresponding box in the purchasing process), we use your email address to send you Panacea news or to communicate to you information relating to your purchase or browsing history on our site. If you no longer want to receive these emails, you can unsubscribe at any time by clicking on the “unsubscribe” unsubscribe link located at the bottom of the emails or by contacting us at The effect is immediate.

Advertising cookies are placed when you visit our site to then display targeted advertising messages when you browse other sites. The data collected is anonymous and is only used for advertising purposes.

The length of time we retain personal data depends on our business needs and legal obligations.

When purchasing products, we retain your data for as long as it is necessary for the purposes for which it was collected while complying with applicable legislation regarding data security and retention.

If you agree to receive emails from Panacea, your data is kept until your request to unsubscribe or delete your personal data, or after a certain period of no activity (for a maximum of 3 years from the last contact ( e.g. click in one of our emails). If a customer account is created, the data will be kept until you send a request to delete it or after a period of inactivity. your part (for a maximum of 3 years from the end of the commercial relationship (e.g.: last order) or the last contact (e.g.: click in one of our emails).

When you contact us to obtain information about our products, or about our brand, or when you apply for a job offer, the data is kept for only 3 years from the date of collection or the last contact at your initiative. .


When you provide us with your personal information to complete a transaction, verify your credit card, place an order, schedule a delivery or return a purchase, we assume that you consent to our collection and use for that purpose only. If we ask you to provide your personal information to us for another reason, for example for marketing purposes, we will ask you directly for your explicit consent, or we will give you the opportunity to refuse.

If after giving us your consent, you change your mind and no longer consent to us being able to contact you, collect your information or disclose it, you can notify us by contacting us at


When you browse our site or place an order, data may be stored in or retrieved from your browser, usually in the form of cookies. The cookie is a small text file saved by the browser of your computer, tablet or smartphone and which stores user data in order to facilitate navigation and enable certain other functionalities.


We will disclose your personal information if the law requires us to do so or if you violate our general conditions of sale and use or to protect our rights, our property or our safety as well as those of third parties.

We have taken the necessary precautions to comply with the General Data Protection Regulation (GDPR). We will therefore not share your personal information with third parties without your prior consent (except as provided above). As explained above, your information may be communicated to trusted third parties who support us in the administration and proper functioning of our site, as long as these partners undertake to keep this information confidential. And only data that does not allow you to be directly identified (e.g. cookies) may be transmitted to our partners for marketing or advertising purposes. You can of course decide to object to this.


Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our services and products to you. Your data is stored in Shopify's data storage system and databases, and in the general Shopify application. Your data is stored on a secure server protected by a firewall.

Payment: If you make your purchase through a direct payment gateway, then Shopify will store your credit card information. This information is encrypted in accordance with the payment card industry's data security standard (PCI-DSS). Information relating to your purchase transaction is retained for as long as necessary to complete your order. Once your order is finalized, the information relating to the purchase transaction is deleted.

All direct payment gateways comply with the PCI-DSS standard, managed by the PCI Security Standards Council, which is the joint effort of companies such as Visa, MasterCard, American Express and Discover. PCI-DSS requirements ensure the secure processing of credit card information by our store and its service providers.


Generally, the third-party providers we use will only collect, use and disclose your information to the extent necessary to carry out the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase transactions.

With respect to these providers, we recommend that you read their privacy policies carefully so that you can understand how they will treat your personal information.


To protect your personal data, we take reasonable precautions and follow industry best practices to ensure that it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

In accordance with the General Data Protection Regulation (GDPR), if you wish to: access, correct, modify, limit, contest the accuracy, delete any personal information we have about you, register a complaint, object to processing , unsubscribe from our emails, exercise your right to transparency and portability of personal data about you, or if you simply wish to have more information on these topics, contact our Privacy Officer at hello@panacea. Paris . To exercise these rights, you will simply need to tell us your name, first name, address, email and proof of identity.